Airlyn Terms of Service

Business terms for Airlyn’s AI marketing and guest-guidebook platform

Company: AIRLYN.AI LLC, an Ohio limited liability company

Version: 1.0

Effective date: August 28, 2026

Contact: [email protected]

Mail: P.O. Box 142, Hamersville, Ohio 45130, United States

Important business-use notice: Airlyn is an operator tool for short-term-rental owners, managers, and businesses. It is not a guest app, emergency service, property-management system, advertising agency, or automatic publishing service.

1. Agreement to these Terms

These Terms of Service (“Terms”) are a binding agreement between AIRLYN.AI LLC, an Ohio limited liability company doing business as Airlyn (“Airlyn,” “we,” “us,” or “our”), and the person or entity that accesses or uses the Airlyn website, application, application programming interface, Model Context Protocol connection, guest-guidebook tools, or related services (collectively, the “Service”).

By creating an account, accepting these Terms, purchasing a subscription, authorizing an API or connected application, or using the Service, you agree to these Terms and the Airlyn AI Usage & Disclosure Policy and acknowledge the Airlyn Privacy Policy. The AI Usage & Disclosure Policy is incorporated into these Terms. If you use the Service for a company or other organization, you represent that you have authority to bind that organization, and ‘you’ includes that organization.

If you do not agree, do not create an account, purchase a subscription, publish a guidebook, or use the Service.

2. Eligibility and business use

You must be at least 18 years old and legally able to enter into a contract. The Service is intended for business and commercial use by short-term-rental owners, operators, and property managers. It is not directed to children and is not intended for use by guests as account holders.

You may use the Service only in countries and regions where Airlyn and its service providers make it available and where your use is lawful. Airlyn may limit registration, payments, AI features, integrations, or support by location.

3. What Airlyn provides

Airlyn provides software that helps operators organize listing information, analyze property and calendar context, create marketing strategies and drafts, evaluate media, generate social, advertising, and email copy, maintain digital guest guidebooks, and access certain account data through authorized APIs or connected applications.

Airlyn generates and stores materials for you to review. Unless Airlyn expressly introduces and you separately enable an integration that says otherwise, Airlyn does not post to Facebook, Instagram, Pinterest, Google, an online travel agency, or another third-party account; send marketing email; buy advertising; modify your listing; communicate with guests; or execute a campaign for you.

Features may be identified as early access, beta, preview, experimental, or similar. They may be incomplete, change materially, produce unexpected results, or be discontinued.

4. Accounts, organizations, and security

You must provide accurate account information and keep it current. Airlyn may use Stytch and Google sign-in for identity, sessions, password recovery, OAuth consent, and connected applications. Your account may belong to an Airlyn organization that controls listings, billing, permissions, API keys, and connected access.

You are responsible for activity under your account and for maintaining the confidentiality of sessions, API keys, calendar-feed URLs, public-guidebook links, connected-app grants, and other credentials. Notify [email protected] promptly if you suspect unauthorized access.

You may not share credentials in a way that bypasses account, portfolio, billing, or access limits. Airlyn may require additional verification, revoke credentials, or invalidate sessions to protect the Service or its users.

5. Listings and customer responsibilities

You are responsible for the accuracy, legality, and completeness of listing addresses, descriptions, prices, amenities, house rules, booking information, URLs, calendars, reviews, performance data, images, videos, guidebook materials, and other information you provide or connect.

You must have all rights, permissions, notices, and lawful bases required to provide information about property owners, guests, reviewers, contractors, employees, children, or other people. Do not upload personal, confidential, financial, health, access-control, or other sensitive information unless it is necessary, lawful, and appropriate for the feature you are using.

6. Subscriptions, billing, credits, and cancellation

Paid access is sold as a monthly, automatically renewing subscription based primarily on the number of paid listing seats. Current fees and volume pricing are shown on Airlyn’s pricing page or during Stripe Checkout. Unless expressly stated at checkout, Airlyn does not provide a free trial.

When you add a paid listing seat during a billing period, Stripe may charge a prorated amount. By completing Checkout or authorizing a saved payment method, you authorize Airlyn and Stripe to charge subscription fees, prorations, applicable taxes, and other purchases you initiate.

Deleting a listing permanently removes its active Airlyn listing data and public guidebook access, subject to asynchronous deletion, backups, retained logs, payment records, and the Privacy Policy. Deletion normally schedules the paid-seat quantity reduction for the next renewal rather than producing an immediate quantity reduction or mid-cycle refund. An already-paid seat may remain available for another eligible listing through the paid period, subject to the Service workflow.

Subscriptions renew until canceled. You may use the Stripe Customer Portal or another method Airlyn provides to manage payment methods, invoices, and available cancellation settings. Cancellation takes effect at the end of the current paid period unless Airlyn states otherwise or law requires otherwise.

Fees are generally nonrefundable. Airlyn may provide a refund or credit in its discretion on a case-by-case basis, and will provide refunds when required by applicable law. Deleting a listing, not using the Service, or failing to use included AI credits does not automatically create a refund right.

The standard plan currently allocates 1,200 monthly AI credits for each active paid listing. Monthly credits may be pooled or used across listings within the account, are consumed by user-requested and automated AI work, expire when the applicable monthly period ends, have no cash value, and are not property or currency. If Airlyn offers separately purchased credit packs, their terms and rollover behavior will be shown at purchase; such purchases require an active subscription unless stated otherwise.

You are responsible for taxes other than taxes imposed on Airlyn’s income. Failed payments, chargebacks, disputes, fraud indicators, or abuse of billing workflows may result in restricted features, suspension, collection activity, or termination.

7. Customer Content and license to Airlyn

“Customer Content” includes listing data, calendar data, reviews and reports, prompts, instructions, images, videos, documents, CSV files, marketing materials, guidebook content, generated-content selections, feedback incorporated into a listing, and other material you submit, connect, upload, or direct Airlyn to process.

As between you and Airlyn, you retain ownership of your Customer Content. You grant Airlyn a worldwide, nonexclusive, limited, royalty-free license to host, store, copy, transmit, format, display, analyze, modify, create technical or AI-derived versions of, and otherwise process Customer Content only as reasonably necessary to operate, secure, support, maintain, and improve the Service; provide requested AI features; create downloads and exports; publish content you choose to make public; and comply with law.

This license continues while the relevant content or account remains in the Service and for limited periods afterward when necessary for backups, security, dispute resolution, payment records, legal compliance, or deletion processing. Public or recipient-made copies may remain outside Airlyn’s control.

You represent that you own Customer Content or have sufficient permission to provide and use it through the Service. You are responsible for claims arising from Customer Content, including privacy, publicity, intellectual-property, confidentiality, advertising, consumer-protection, housing, and platform-policy claims.

8. Public guidebooks

Guidebooks begin unpublished unless the Service states otherwise. When you activate or publish a guidebook, it becomes available without login to anyone who has or obtains its token URL or QR code. Publication is your action and direction to Airlyn.

A public guidebook may display property context, Wi-Fi information, check-in and checkout instructions, house rules, contact name, phone number, email, media, links, local recommendations, and other content you select. Review every field before publication. Do not publish permanent door codes, lockbox combinations, alarm credentials, guest-specific information, private phone numbers, or other information that should not be available to anyone with the link.

Unpublishing, revoking, deleting, or changing a guidebook prevents future access through Airlyn as designed, but cannot erase screenshots, browser history, caches, downloads, messages, printed copies, search indexes, or copies made by recipients. A tokenized link is a sharing mechanism, not identity verification or a guarantee of secrecy.

9. AI features and required human review

Airlyn uses third-party artificial-intelligence providers, including OpenAI and Google Gemini, and may use grounded web search to analyze Customer Content and public information and to generate titles, descriptions, images, recommendations, strategies, marketing drafts, guidebook suggestions, and related outputs (‘AI Output’). Additional rules and disclosures appear in the Airlyn AI Usage & Disclosure Policy, which forms part of these Terms.

AI Output may be incomplete, inaccurate, outdated, offensive, biased, unsafe, unsuitable, noncompliant, or similar to content generated for others. Local businesses, events, prices, hours, URLs, hospitals, pharmacies, police, fire services, and other recommendations can change or be wrong.

You must independently review, edit, verify, and approve AI Output before relying on, publishing, distributing, spending money on, or acting upon it. Airlyn does not provide legal, tax, safety, emergency, financial, accessibility, advertising-compliance, platform-compliance, medical, or professional advice. Airlyn is not a substitute for 911, emergency responders, official government sources, or direct verification with a business or venue.

You are responsible for final content, audiences, advertising claims, budgets, platform settings, publication, and compliance with applicable law and third-party terms. Airlyn does not guarantee bookings, occupancy, ranking, engagement, revenue, advertising performance, or any other result.

10. Calendars, online travel agencies, and external sources

You may provide an iCal or similar feed URL. Such URLs can function as bearer credentials and may expose reservation dates, event summaries, descriptions, and other information supplied by the source. You are responsible for securing and lawfully connecting the feed.

Airlyn may store URLs for Airbnb, Vrbo, Booking.com, Expedia, self-booking sites, social platforms, or other services and may retrieve information at your direction. Unless expressly stated, Airlyn is not affiliated with, endorsed by, or a party to agreements with those services. Your use of those services remains governed by their terms.

11. APIs, MCP, OAuth, and connected applications

If Airlyn enables API, OAuth, Model Context Protocol, or connected-application access for your organization, you are responsible for selecting appropriate scopes, protecting keys and tokens, reviewing consent screens, and monitoring downstream access.

A connected client may receive and retain account, listing, media, strategy, or guidebook data within the access you authorize. Airlyn is not responsible for a third-party client’s independent storage, use, disclosure, or security practices. Revoke access promptly when it is no longer needed.

12. Acceptable use

You may not use the Service to violate law or third-party rights; upload content you lack the right to use; expose guest, child, access-control, health, financial, or other sensitive information improperly; impersonate others; fabricate or misrepresent guest reviews, testimonials, endorsements, bookings, or experiences; create deceptive or undisclosed synthetic media; make unlawful discriminatory housing or advertising decisions; deceive consumers; generate unlawful discrimination or harassment; facilitate fraud, spam, malware, surveillance, exploitation, or physical harm; bypass security, rate limits, billing, access controls, or AI safety systems; probe another organization’s data; reverse engineer the Service except where law permits; overload or disrupt the Service; or use outputs to build or train a competing model or service in violation of provider terms.

Airlyn may investigate suspected misuse, preserve relevant records, remove or restrict content, revoke public links or credentials, limit AI features, suspend accounts, notify affected parties, cooperate with lawful requests, or terminate access.

13. Privacy and data protection

The Airlyn Privacy Policy explains how Airlyn collects, uses, discloses, retains, and protects personal information. You acknowledge that Airlyn may process Customer Content as your service provider or processor when you provide information about guests or other people. You are responsible for giving required notices and obtaining required rights or consent.

If applicable law requires a separate data processing agreement, the parties will enter one before the covered processing begins. Do not use the Service for regulated health information, payment-card data, Social Security numbers, government identifiers, or other specially regulated information unless Airlyn expressly agrees in writing.

14. Airlyn intellectual property and feedback

The Service, software, designs, workflows, prompts, interfaces, branding, documentation, aggregated system statistics, and other Airlyn materials are owned by Airlyn or its licensors and are protected by intellectual-property laws. Except for the limited right to use the Service under these Terms, no rights are transferred to you.

If you provide suggestions or feedback, you grant Airlyn a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation, provided Airlyn does not publicly identify you as the source without permission.

Send copyright or intellectual-property complaints to [email protected] with identification of the work, the challenged material and location, your contact information, and a statement explaining your claim. This clause does not represent that Airlyn has completed any statutory safe-harbor registration.

15. Service availability, changes, and support

The Service is provided on an “as is” and “as available” basis. Airlyn does not provide an uptime service-level agreement unless a separate written agreement expressly says otherwise. Maintenance, provider outages, AI limits, internet failures, security events, bugs, demand, or force majeure may interrupt features.

Airlyn may add, modify, limit, suspend, replace, or discontinue features, providers, models, integrations, credits, storage limits, or beta functionality. Airlyn will not materially reduce a paid core feature during a prepaid period without a reasonable business reason, security need, provider change, or legal requirement, but no particular AI model or third-party integration is guaranteed.

Support is provided through [email protected] and any in-product channels Airlyn makes available. Response times are not guaranteed unless separately agreed.

16. Suspension, termination, and deletion

Airlyn may restrict or suspend access for nonpayment, chargebacks, security risk, suspected fraud, illegal activity, violation of these Terms, abuse, harm to another person or organization, excessive or unauthorized use, provider requirement, or risk to the Service.

You may stop using the Service and cancel renewal through available account or Stripe tools. Account deletion may initially require a request to [email protected] and deletion of listings before the account can be closed. Cancellation, listing deletion, and account deletion are different actions; canceling billing does not necessarily delete stored content, and deleting a listing does not automatically cancel the entire subscription.

Upon termination, your right to use the Service ends. Provisions concerning payment obligations, Customer Content responsibility, intellectual property, disclaimers, limitations, indemnification, disputes, and other provisions that by their nature should survive will survive.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIRLYN AND ITS AFFILIATES, OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

AIRLYN DOES NOT WARRANT THAT THE SERVICE OR AI OUTPUT WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, CURRENT, UNIQUE, COMPLIANT, OR SUITABLE FOR YOUR PROPERTY, MARKET, GUESTS, OR BUSINESS OBJECTIVES.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIRLYN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BOOKINGS, OCCUPANCY, GOODWILL, DATA, OR BUSINESS OPPORTUNITY; ADVERTISING OR PLATFORM COSTS; SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM AI OUTPUT, PUBLIC GUIDEBOOKS, CUSTOMER CONTENT, THIRD-PARTY SERVICES, UNAUTHORIZED SHARING, OR SERVICE INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIRLYN’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID AIRLYN FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, the exclusions and limitations apply only to the extent permitted by law.

19. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Airlyn and its affiliates, officers, members, employees, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable legal fees arising from your Customer Content; public guidebook; use of AI Output; advertising, publication, or communications; violation of law or third-party terms; infringement or privacy violation; misuse of credentials or connected applications; or breach of these Terms.

Airlyn will provide reasonable notice of a covered claim and may control the defense and settlement. You may not settle a claim in a way that admits fault by or imposes obligations on Airlyn without Airlyn’s written consent.

20. Governing law and venue

These Terms and any dispute arising from them or the Service are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, except to the extent federal law applies.

Subject to any nonwaivable consumer or data-protection rights, the parties consent to exclusive jurisdiction and venue in the state courts located in Brown County, Ohio, and the United States District Court for the Southern District of Ohio. These Terms do not require arbitration and do not include a class-action waiver or jury-trial waiver.

21. Changes to these Terms

Airlyn may update these Terms. For material changes, Airlyn will provide at least 15 days’ advance notice by email, in-product notice, or another reasonable method unless a shorter period is necessary for security, legal, provider, or emergency reasons. The notice will state when the updated Terms take effect.

If you continue using the Service after the effective date, you accept the updated Terms. Airlyn may require renewed affirmative acceptance. Changes will not retroactively alter an accrued dispute unless law permits and the parties agree.

22. Miscellaneous

These Terms, the Privacy Policy, the AI Usage & Disclosure Policy, pricing and checkout disclosures, and any signed order or data processing agreement constitute the agreement regarding the Service. If a signed order conflicts with these Terms, the signed order controls for that conflict.

You may not assign these Terms without Airlyn’s consent. Airlyn may assign them in connection with a merger, reorganization, financing, asset transfer, or sale of all or part of its business. Airlyn remains responsible for applicable privacy promises during a transfer.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. Headings are for convenience. Electronic notices and acceptances satisfy writing requirements where permitted.

Neither party is liable for delay caused by events beyond reasonable control, except that this does not excuse payment obligations already incurred.

23. Contact

AIRLYN.AI LLC
P.O. Box 142
Hamersville, Ohio 45130
United States
[email protected]
https://www.airlyn.ai/